Emotional Intelligence and Job Function

By Travis Bradberry, Ph.D. & Lac D. Su, M.S.

The Technical Manual for the Emotional Intelligence Appraisal® reveals interesting findings from a study of more than 13,000 individuals worldwide. Employees from various job functions, in different organizations and countries, were asked to evaluate their emotional intelligence by answering 28 questions. Job functions included sales, marketing, finance, operations, customer service, human resources, information technology (IT), engineering, business development, manufacturing, and R&D.

The Emotional Intelligence Appraisal® measures EQ in the four components from the #1 benchmark model of emotional intelligence:

EQ 4

The Data Says
Contrary to popular belief, EQ scores were consistent across various job functions─except for engineering who scored slightly lower than average. It’s likely that engineers are not rewarded much for effective relationships with others. Especially when compared to jobs like customer service professionals—the only group who scored higher than average.

The stereotype placed on engineers is that they prefer to work alone. It’s unlikely this is always the case, but given their work environment, they are most comfortable and rewarded for detaching from the social arena at work.

Why So Antisocial?
When your interaction with people is minimal, your focus on people is minimal. An engineer’s attention is mainly directed at computers, equipment, or other inanimate objects like project blueprints and specs.

eq by functionThe Four EQ Skills Measured by the Emotional Intelligence Appraisal®:

  1. Self-Awareness: Your ability to accurately perceive your own emotions and stay aware of them as they happen. This includes keeping on top of how you tend to respond to specific situations and people.
  2. Self-Management: Your ability to use awareness of your emotions to stay flexible and positively direct your behavior. This means managing your emotional reactions to all situations and people.
  3. Social Awareness: Your ability to accurately pick up on emotions in other people and get what is really
    going on. This often means understanding what other people are thinking and feeling even if you don’t feel the
    same way.
  4. Relationship Management: Your ability to use your awareness of your emotions and the emotions of
    others to manage interactions successfully. This includes clear communication and effectively handling conflict. Most employers forget that a good engineer generates innovative ideas that can drive the success of the company. These ideas will not mature properly in isolation.

What About Personality?

Most engineers given a personality assessment, such as the MBTI or the DISC, gravitate towards introversion. At
the same time, engineering is a profession that requires a high degree of cognitive intelligence to succeed. The
commonly held assumption is these two traits (i.e. personality and intelligence) must go together.
Smart or not, engineers (and other introverted personalities) deal with another “type” of dilemma. Their
quiet, thoughtful, and sometimes sensitive personality can make reaching out to others a chore. When this
lack of desire is seen as inability, engineers are left to themselves. The consequences of this situation are dire
for the performance of any organization

Something To Think About
Collaboration with others in the workplace means actively working together to meet target goals. The ability to openly exchange ideas and provide feedback helps people achieve.Even jobs that require high IQ and isolated work can benefit from emotional intelligence. Take for example, a team of surgeons successfully transplanting a heart, or a group of engineers collectively designing and building a dam that can potentially save millions of lives in China.

Successful group effort toward winning results feels great—regardless of your personality. The victorious
heart transplant and life-saving dam are the result of people working in collaboration. The job can sometimes
be done alone, but things work better when people work together. The good news is emotional intelligence is a
flexible skill that anyone can learn, introvert or not.